Packaly - GPS location of the rider app issue – Incident details

All systems operational

GPS location of the rider app issue

Resolved
Degraded performance
Started almost 3 years agoLasted about 7 hours

Affected

Rider Application

Degraded performance from 8:43 AM to 4:12 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We are implement a fix for the problem as we speak. Hold tight!

  • Identified
    Identified

    We have identified the issue on our application and are working out a fix for it right now.

    However, there still is a delay in delivery performance due to this technical issue.

  • Investigating
    Investigating

    We are currently suffering from a technical outage on our rider application, which results in delayed performance for our riders and potential delivery of parcels.

    The GPS locations of our riders are not updating.

    We are currently investigating the issue on our platform but you might notice delivery time issues.