tag:status.packaly.com,2005:/history Packaly Status - Incident history 2023-09-11T07:24:15.637+00:00 Packaly tag:status.packaly.com,2005:Incident/clmek605x58342brn0evd99wwo 2023-09-11T07:24:15.637+00:00 2023-09-11T08:46:35.735+00:00 We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: Rider Application, Track & Trace, Stores Dashboard, API

Sep 11, 08:46:35 GMT+0
Resolved - This incident has been resolved..

Sep 11, 08:17:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 11, 07:24:15 GMT+0
Investigating - We are currently investigating an issue, starting at approximately 08:53..

Sep 11, 07:39:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.packaly.com,2005:Maintenance/clftw96457517399aombnald44y 2023-03-29T19:00:00.000+00:00 2023-03-29T21:55:07.075+00:00 Scheduled maintenance on database Type: Maintenance

Duration: 2 hours and 55 minutes

Affected Components: Rider Application, Track & Trace, Stores Dashboard, API

Mar 29, 21:55:07 GMT+0
Completed - Maintenance has completed successfully..

Mar 29, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 29, 19:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.packaly.com,2005:Maintenance/clepw81a4104087m8n68rwamj7v 2023-03-01T19:00:00.000+00:00 2023-03-01T20:00:00.000+00:00 Scheduled Maintenance on infrastructure Type: Maintenance

Duration: 3 hours

Affected Components: Rider Application, Track & Trace, API, Stores Dashboard

Mar 1, 20:00:00 GMT+0
Identified - Maintenance is now in progress..

Mar 1, 19:00:00 GMT+0
Identified - We have planned for a scheduled maintenance on infrastructure from 21:00 - 00:00. All services will be affected. .

Mar 1, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.packaly.com,2005:Incident/cle49nrj4625544gjmxcumt0oxr 2023-02-14T13:14:46.674+00:00 2023-02-14T13:14:46.674+00:00 Degraded API performance Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: API

Feb 14, 13:14:46 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Feb 14, 14:51:56 GMT+0
Resolved - From approx 13:00 to 15:00 on 14/02/2023, we experienced degraded API performance. This issue is now resolved, and all services are working as expected..

]]> tag:status.packaly.com,2005:Incident/cl9qqhtxu31822i2n542jcbn7h 2022-10-27T07:18:29.338+00:00 2022-10-27T07:18:29.338+00:00 Resolved Type: Incident

Affected Components: API, Stores Dashboard

Oct 27, 07:18:29 GMT+0
Resolved - From approx 20:00 26/10 to 09:15 on 27/10, we experienced a temporary outage on our bin-packing service. This issue is now resolved, and all services are working as expected..

]]> tag:status.packaly.com,2005:Incident/cl8lb01cm17838hsn0sspavazk 2022-09-28T07:26:11.621+00:00 2022-09-28T07:26:11.621+00:00 We are currently experiencing temporary outage. Type: Incident

Duration: 4 days, 7 hours and 49 minutes

Affected Components: Rider Application, Track & Trace, API, Stores Dashboard

Sep 28, 07:26:11 GMT+0
Investigating - We are investigating the issue. .

Sep 28, 08:11:26 GMT+0
Identified - The issue has been identified, and a fix is being implemented..

Sep 28, 08:34:53 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Sep 28, 09:10:00 GMT+0
Resolved - From approx 17:45-27-09-2022 to 10:46-28-09-2022, we experienced down-time. This issue is now resolved, and all services are working as expected..

]]> tag:status.packaly.com,2005:Incident/ckxg7viw9131438io8ju0dzdsy 2021-12-21T12:41:00.000+00:00 2021-12-21T12:41:00.000+00:00 We are facing a performance issue on the Rider App & API Type: Incident

Duration: 7 days and 12 hours

Affected Components: API, Rider Application

Dec 21, 12:41:00 GMT+0
Resolved - We just resolved the issue!.

]]> tag:status.packaly.com,2005:Incident/ckvgs2wkw423191folqmbcuwli 2021-11-01T08:43:00.000+00:00 2021-11-01T08:43:00.000+00:00 GPS location of the rider app issue Type: Incident

Duration: 7 hours and 29 minutes

Affected Components: Rider Application

Nov 1, 08:43:00 GMT+0
Investigating - We are currently suffering from a technical outage on our rider application, which results in delayed performance for our riders and potential delivery of parcels. The GPS locations of our riders are not updating. We are currently investigating the issue on our platform but you might notice delivery time issues..

Nov 1, 14:50:45 GMT+0
Identified - We have identified the issue on our application and are working out a fix for it right now. However, there still is a delay in delivery performance due to this technical issue. .

Nov 1, 14:58:11 GMT+0
Monitoring - We are implement a fix for the problem as we speak. Hold tight! .

Nov 1, 16:12:24 GMT+0
Resolved - We just resolved the issue!.

]]> tag:status.packaly.com,2005:Incident/ckrm4un7m856887zndtzmduvq9 2021-07-27T19:00:00.000+00:00 2021-07-27T19:00:00.000+00:00 Create Orders Timeout Type: Incident

Duration: 8 hours and 30 minutes

Affected Components: API

Jul 27, 19:00:00 GMT+0
Identified - We are experiencing some long execution times for order creation due to external services. Sometimes it can give a timeout response from the proxy..

Jul 27, 10:30:00 GMT+0
Resolved - We just resolved the issue!.

]]> tag:status.packaly.com,2005:Incident/ckr22e4kp1362678gn4uc5xfwyf 2021-07-13T12:29:00.000+00:00 2021-07-13T12:29:00.000+00:00 Investigating Instance Connectivity at AWS Type: Incident

Duration: 35 minutes

Affected Components: Stores Dashboard, API

Jul 13, 12:29:00 GMT+0
Investigating - We are currently investigating an incident with AWS services and instance connectivity. - We are unable to create bundles. - We are able to deliver all parcels that have been created before 14:29AM CET..

Jul 13, 13:03:33 GMT+0
Resolved - We just resolved the issue! The partial outage has been resolved at AWS and Packaly services. .

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